Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SPR Software Ltd ("Company", "we", "us", "our"), a company registered in England and Wales (Company Registration 12349657), trading as CHAPA.

By accessing or using CHAPA (the "Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.

Note: These Terms are a template and should be reviewed by a qualified legal professional before relying on them.

2. Description of Service

CHAPA is a Software-as-a-Service (SaaS) platform that provides creator relationship management (CRM) tools for managing brand partnerships, deals, and creator collaborations.

2.1 Features

The Service includes but is not limited to:

• Brand and creator database management
• Deal tracking and pipeline management
• File attachments and document storage
• Analytics and reporting
• Email notifications and communications

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that materially affect your use of the Service.

2.3 Availability

While we strive to provide continuous availability, we do not guarantee that the Service will be available at all times or free from errors. Scheduled maintenance and unexpected downtime may occur.

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You must:

• Use a strong, unique password
• Not share your account credentials with others
• Notify us immediately if you suspect unauthorized access to your account
• Be responsible for all activity under your account, whether authorized or not

3.3 Account Suspension

We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we determine to be harmful to the Service or other users.

4. Payments and Billing

4.1 Subscription Plans

CHAPA offers monthly and annual subscription plans. Pricing details are available on our website and may be updated from time to time with reasonable notice.

4.2 Payment Processing

Payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you authorize us to charge your payment method for all fees incurred.

4.3 Billing Cycle

Subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled. You will be charged at the beginning of each billing period.

4.4 Refunds

We do not offer refunds except where required by law. For customers in the European Union, you have a 14-day cooling-off period from the date of purchase during which you may cancel and request a full refund.

4.5 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation will take effect at the end of the current billing period. You will continue to have access to the Service until the end of the paid period.

4.6 Price Changes

We reserve the right to change our pricing with at least 30 days' notice. Price changes will not affect your current billing period and will apply to subsequent renewals.

5. Free Trial

We offer a 14-day free trial for new users. No credit card is required to start your trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service.

We reserve the right to modify or discontinue free trial offers at any time. Each user is limited to one free trial.

6. Intellectual Property

6.1 Your Content

You retain all ownership rights to the content you upload to the Service, including brand information, deal data, and attachments ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive, worldwide license to store, process, and display Your Content solely for the purpose of providing the Service to you.

6.2 Our Intellectual Property

The Service, including its software, design, text, graphics, and other content (excluding Your Content), is owned by SPR Software Ltd and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

6.3 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription period.

7. Prohibited Uses

You agree not to use the Service for any unlawful purpose or in any way that could harm the Service or other users. Prohibited activities include but are not limited to:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights of others
• Uploading or transmitting viruses, malware, or other malicious code
• Attempting to gain unauthorized access to the Service or other users' accounts
• Scraping, data mining, or automated data collection without permission
• Reverse engineering, decompiling, or disassembling the Service
• Using the Service to send spam or unsolicited communications
• Impersonating others or providing false information
• Interfering with the proper functioning of the Service
• Reselling or redistributing the Service without authorization

8. User Content Responsibility

You are solely responsible for Your Content and the consequences of uploading or sharing it through the Service. You represent and warrant that:

• You own or have the necessary rights to upload Your Content
• Your Content does not infringe on any third-party rights
• Your Content does not violate any applicable laws
• Your Content does not contain viruses or malicious code

We do not pre-screen or monitor Your Content but reserve the right to remove any content that violates these Terms or applicable law.

9. Termination

9.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us. Your access will continue until the end of your current billing period.

9.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms or engage in conduct that we determine to be harmful to the Service, other users, or our business interests.

9.3 Effect of Termination

Upon termination:

• Your right to access and use the Service will cease immediately
• We may delete Your Content in accordance with our data retention policy
• You remain liable for all charges incurred prior to termination
• You may request a copy of Your Content within 30 days of termination

10. Disclaimers and Limitation of Liability

10.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 No Guarantee of Results

We do not guarantee that the Service will meet your requirements, be uninterrupted, secure, or error-free. You use the Service at your own risk.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPR SOFTWARE LTD SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages exceeding the amount you paid us in the 12 months preceding the claim

10.4 Essential Purpose

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless SPR Software Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your Content or any content you upload
• Your violation of any rights of another party

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, with venue in London.

If you are a consumer in the European Union, you may also have the right to bring proceedings in the courts of the EU member state where you reside.

13. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us to seek an informal resolution of any dispute. Most disputes can be resolved quickly and amicably through direct communication.

Contact us at [email protected] with details of your dispute, and we will work in good faith to resolve the matter.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SPR Software Ltd regarding the Service and supersede any prior agreements.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

14.5 Third-Party Services

The Service may integrate with or contain links to third-party services (e.g., Stripe for payments). We are not responsible for the content, privacy practices, or terms of service of any third-party services.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Sending an email to your registered email address
• Displaying a prominent notice in the application
• Updating the "Last Updated" date at the top of this page

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

Important Note: These Terms of Service are a template designed for a UK SaaS business. We strongly recommend having them reviewed by a qualified legal professional before relying on them. Consider customizing sections on refunds, intellectual property, and liability limits based on your specific business needs and legal requirements.